Return Policy

 

We want you to be happy with what you ordered. If something's not right, here's how returns work at Zenix Store.

**Return Window**
You can request a return within 30 days of receiving your order.

**Condition for Returns**
Items must be unused, in original packaging, and include all accessories, manuals, and free items that came with them. Items showing signs of use or damage not caused by us may be subject to a restocking fee or a declined return.

**Non-Returnable Items**
For hygiene and safety reasons, opened earbuds, headphones, and similar personal-use electronics can't be returned unless defective. `[Any items marked "final sale" at checkout are also excluded.]`

**How to Start a Return**
1. Email contato.zenixstore@gmail.com with your order number and reason for return.
2. We'll send return instructions and an address to ship the item back to.
3. Once we receive and inspect the item, we'll process your refund or exchange.

**Refunds**
Approved refunds go back to your original payment method within `[5–10 business days]` of us receiving the item. Original shipping costs are non-refundable unless the return is due to our error.

**Return Shipping Costs**
Customers cover return shipping, except when the item arrived damaged, defective, or wrong — in those cases, we cover it.

**Damaged or Defective Items**
If your item arrives damaged or isn't working, contact us within `[7 days]` of delivery with photos of the issue. We'll send a replacement or full refund — no return shipping needed in most cases.

**Exchanges**
Want a different size, color, or model instead of a refund? Let us know when you reach out, and we'll do our best to accommodate, subject to availability.

Questions about a return? Reach out on our [Contact] page.